Refund and Returns Policy

At Perseux, we want to ensure that you are completely satisfied with your purchase. However, if you are not happy with your order, we have created a simple and straightforward process for returns and refunds. Please read through the following policy to understand our returns and refund process.

1. Return Eligibility

We accept returns on physical products within 30 days of receipt. To be eligible for a return, your item must meet the following conditions:

  • Physical Products: The item must be unused, unworn, and in its original, resalable condition. All original packaging, tags, and accessories must be included (if applicable).
  • Digital Products: Due to the nature of digital products (such as downloadable items, courses, or eBooks), we are unable to offer returns or refunds once the product has been accessed or downloaded.
  • Non-returnable Items: Some items are non-returnable for hygiene or safety reasons, including:
    • Underwear
    • Custom or personalized items
    • Opened or used items that are for personal care or hygiene

Please review the product details and ensure that your item meets these criteria before initiating a return.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email our customer support team at [email protected] with the following details:
    • Your order number.
    • The name of the product(s) you wish to return.
    • The reason for the return (optional, but helpful for improving our services).
  2. Return Authorization (RA) Number: After we receive your return request, we will issue you a Return Authorization (RA) number and further instructions. Please note that we cannot accept returns without an RA number.
  3. Prepare the Return: Once you have received your RA number, securely package the product(s) with all original packaging, tags, and accessories. Ensure the item(s) are in their original, unused condition.
  4. Return Shipping: Ship the return to the following address:
    • Perseux
    • 604 East Lake Blvd NE
    • Airdrie, AB T4A 0G6, Canada

Note: The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part (such as receiving a defective or incorrect product). We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

3. Refunds

Once we receive and inspect the returned item, we will process your refund. Here’s what to expect:

  • Refund Method: Refunds will be issued to the original payment method used during checkout.
  • Processing Time: Please allow 7-10 business days for the refund to be processed. The actual time for the refund to appear in your account depends on your payment provider.
  • Partial Refunds: If the returned item is damaged or not in its original condition, we may issue a partial refund. You will be notified in such cases.

4. Exchange Policy

At this time, we do not offer direct exchanges. If you wish to exchange an item for a different size or product, we recommend processing a return for a refund and placing a new order for the desired item.

5. Defective or Incorrect Products

If you receive a defective, damaged, or incorrect product, please contact us within 7 days of receiving your order at [email protected]. We will provide you with a return shipping label at no additional cost and process your refund or send a replacement.

6. Non-returnable Digital Products

As stated above, digital products such as eBooks, online courses, and downloadable content are non-refundable and non-returnable once they have been accessed or downloaded. Please be sure to review all product details before purchasing digital items.

7. Customer Support

If you have any questions about our returns and refunds policy or need assistance with initiating a return, please contact our customer support team at:

  • Email: [email protected]
  • Mailing Address:
    Perseux
    604 East Lake Blvd NE
    Airdrie, AB T4A 0G6, Canada

8. Changes to this Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be posted on this page with the updated date. Please review this policy periodically to stay informed of any updates.

By following the above steps, you can ensure a smooth and straightforward return or refund process. At Perseux, we value your satisfaction and are committed to providing excellent customer service.